What is your return policy?
You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased. See our full policy for items that cannot be returned or exchanged.
How can I reach Customer Service?
You can contact our Customer Service department by calling 209.881.PVFD / 209.881.7833. Alternatively, you can email [email protected]. Remember this is a volunteer department, and we may not be able to contact you immediately.
Can I order a product customized to me?
Peru Volunteer Fire Rescue strives to ensure complete satisfaction for our customers. We can specialize most products to fit your need, however, this may include a higher price, and may not be returnable.
Who benefits from these purchases?
Purchases from our store benefit the fire department. We use the money to purchase new equipment to keep us up-to-date with national and state standards. 100% of profits go to the department.
What is a "Benefit Specific" product?
A Benefit Specific product is an item in our store from which proceeds go to a certain cause for our department or other non-profits.
